Viva AI has announced the public release of its AI-powered dental front office platform, designed to handle a wide range of administrative functions including patient communication, appointment scheduling, payment collection, and performance tracking.
According to the company, the platform differs from other AI reception tools by managing both inbound and outbound communication across calls, texts, emails, and web chat. It is also equipped with tools to support scheduling, billing, and internal workflow optimization.
“Other tools just answer the phone,” said Farid Fadaie, CEO of Viva AI. “We built Viva to run the entire front desk—so your staff can focus on people, not paperwork.”
The system includes an internal assistant called Practice Optimizer, which enables front office teams and clinicians to access real-time data insights. According to the company, this tool is designed to support decision-making by answering operational questions without requiring manual report generation. Example prompts include identifying patients with unscheduled treatments or reviewing call handling by extension.
Viva AI offers tiered plans based on practice size and communication volume. All plans support multichannel communication in over 150 languages and offer live messaging tools, form request handling, and payment collection capabilities.
A new optional feature called Marketing Tracker, available as a \$150/month add-on, allows dental practices to measure the effectiveness of various marketing channels. According to the company, it enables users to assign unique phone numbers to campaigns, analyze conversion rates, and export performance data.
“Most practices are flying blind when it comes to marketing ROI,” Fadaie said. “With Marketing Tracker, you can finally see which campaigns bring in real revenue and which ones just burn budget.”
Dental offices can call or text (866) 944-8482 to access a live demo of the Viva AI platform.
